How to Test a Modem for Network Trouble

To test a modem, you will need to run different assessments on your network.

You can’t just plug in any modem and assume it will work.

Installing a new modem requires a little time and patience. 

There can be bumps along the way, and you’ll need to test it out in order to make sure it’s functioning well with your internet.

This is your guide to testing it well!

Try Using Your Internet

This is going to be your most obvious starting point.

When it looks like, you have everything set up correctly and ready to go, just go ahead and try to open up your internet browser. 

You may need to run a quick search in order to determine whether things are actually working.

If you’re able to run the search, chances are you’re all set to begin using your internet. 

However, if you find that your Internet is searching continuously or is just unable to pull anything up, you may need to move onto the next step to determine why.

Run a Diagnostic Test

Testing the modem's speed for lag or resistance.

A diagnostic test is a great way to discover where the problem is located. 

For those who have a Windows PC, it can be brought up by heading to Start, Settings, Network and Internet, and then status. 

Typically, this area will offer you the ability to test your connection.

When you run the diagnosis, it will show you where the problem is located. 

In some cases, it might be in the connection from the modem to the computer or with the network itself. 

This is a great starting point for getting the problem resolved, and can let you know which cords to double-check.

Test a Modem for Connection Speed

You may get your modem setup and find that you are getting access to the Internet, but not very quickly. 

Otherwise, you may just want to check the speed to make sure you’re getting what you pay for. 

There’s definitely no shame in checking out the value you’re receiving in return.

Typically, you can run this test through the website of your IPS. 

This makes for a convenient way to check the speeds, make changes and contact customer service if necessary. 

Make sure to take note of the speeds you’re getting and compare it again after you’ve used the service for a while.

Try Out Your Wi-Fi

After you’ve tested a wired device, you’ll want to set up your Wi-Fi network and make sure that’s working as well. 

Ideally, it’s best to set up your Wi-Fi from that wired device, adding information like a Wi-Fi name and password that you can use to keep strangers off your internet.

Once you have those things set up, you can go ahead and test them out. 

Go to a device that you’ll be connecting to the Wi-Fi and make sure that you can connect to it. 

Then, as you did with your wired device, run a quick search in your browser to ensure it’s working.

What to Do When There are Problems

If you’re familiar with technology on any level, then you know working with it doesn’t always run smoothly. 

The same concept is true when you’re trying to install a new modem. 

You just never know what might go wrong in the process and leave you annoyed and confused.

Determine the Problem

The first step is figuring out what the problem is, as much as you can. 

It may not always be clear, but some issues like the inability to turn on can be quite obvious.

Assess the situation as much as you can so that you can work towards a solution.

Even if you don’t find a solution on your own, that information will be important to share with the customer service for your ISP when you’re looking for help. 

A greater amount of clarity will get the problem resolved more quickly.

Test a Modem’s Connections

Testing the modem's ethernet connection.

To begin with, double-checking the cords and cables can help to avoid issues that can easily be solved. 

Before you become concerned about your connection, take a look at the power and coaxial cables to make sure they are plugged in correctly.

If you’re also using a router in your setup, you’ll want to check any cords traveling to or from that. 

Additionally, check the connection to the device you’re using to test the monitor. 

Ideally, this should be a wired connection, as the Wi-Fi may not still need to be set up before it can be used.

Reboot the Devices

In some cases, the problems you’re experiencing can be resolved by rebooting one or more of the devices you’re using.

Starting with the modem, carefully unplug each device and allow it to power off completely for a few seconds. 

Some devices may carry an extra battery so remove it if needed.

Then, plug the device back in and see if that makes a difference. 

You may need to go through this process more than once or even reboot all of your devices at the same time. 

Technology can be a little on the finicky side sometimes.

Contact Your ISP

If you’ve tried all the previous tips and still aren’t having any luck, you can call your ISP. 

They are trained to be able to understand and aid in the installation process for a new modem.

Consequently, they’ll be able to help you with any troubleshooting you may need.

You might find that there was just a step you accidentally missed, or that one of your devices won’t work with the other, or for your internet plan. 

Don’t be afraid to call up a professional to help you with getting to the bottom of the matter.

Replace Your Device

After testing a modem and all else fails, you may just need to replace one of your devices. 

Either your modem, router, or both could be defective or simply unable to work with your plan.

In this instance, you’ll likely need to contact the manufacturer of the device for a refund or replacement, whichever is applicable.

If the problem is that your device doesn’t work with your plan, then customer service for your ISP can give you a list of options that will work correctly.

They are better able to personalize the modem and router to not only their brand but also for the speed of your internet plan.

External References, How to test my modem. Retrieved on 8/10/2020.

Last Updated on August 10, 2020 by Tony

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